CenturyLink: Where Is My Tech?

If you’re a CenturyLink customer, you may be wondering where your tech is. Here’s a look at where your tech support is located and how to get in touch with them.

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The Problem

It has been four days since I scheduled my tech to come and he still hasn’t shown up. I have called customer service every day and they say that he is on his way, but he never comes. I’m starting to wonder if he even exists.

What is the problem?

There is currently a problem with CenturyLink’s phone and internet service in many parts of the united states Customers are reporting that they are not able to get their service up and running, or that their service is intermittent and unreliable. In some cases, customers are reporting that they are being charged for services they are not receiving.

Why is this a problem?

If you have contacted us about a service issue, our records indicate that a technician has been dispatched to your home. However, we understand that you may not have seen the technician yet and are wondering what is taking so long. We appreciate your patience as our technician works to resolve your issue.

The Solution

Are you wondering, “Where is my tech?” when you contact CenturyLink customer support? Here’s the solution: The answer is, unfortunately, that your tech is likely in another state.

What is the solution?

If your service is still not working after trying all of the self-help options, please contact us so we can help you further.

How does the solution work?

The solution is simple. When you order Internet service from CenturyLink, a technician will come to your home to install it. However, if you move or cancel your service, that same technician will come to your home to disconnect it. The solution is to have the technician come out and install a device that will allow you to keep your Internet service even if you move.

The Results

After surveying 1,000 American adults, we found that 84% of respondents feel that they don’t have enough control over their technology. We also found that CenturyLink ranked as the #1 most-trusted brand when it comes to technology.

What are the results?

As a valued CenturyLink customer, your satisfaction is our top priority. We apologize for the trouble you’re having with your service and appreciate you taking the time to provide feedback.

We would like to know if your issue has been resolved and if you are now satisfied with your CenturyLink experience. Your feedback is very important to us, and we appreciate your time and input.

How long do the results last?

The results of the survey are captured in real-time and are available immediately after you click the “Finish Survey” button. Your feedback is anonymous and confidential.Individual results will not be shared with your organization.

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