If you’re not careful, it’s easy to get scammed by a fake tech support person. Here are seven ways to fool a tech scammer and protect yourself from being scammed.
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Research the company
You receive a call from someone who says they’re with Microsoft or Apple. They say your computer is sending them error messages and they want to help you fix it. This is a scam. Microsoft and Apple will never call you out of the blue like this.
Check the company’s website
When scammers call, they often mask or “spoof” the caller ID to make it look like they’re calling from a legitimate company. That’s why it’s important to research the company before you pick up the phone.
You can start by visiting the company’s website. Most legitimate companies will have a section on their website that lists their customer service number. This is usually located in the footer of the website. If you can’t find a customer service number, try doing a search for “[company name] + customer service.”
If you still can’t find a customer service number, that’s a red flag. You should also be suspicious if the website doesn’t have an HTTPS connection (look for the green lock icon in your browser’s address bar). This means that the website is not secure and your personal information could be at risk if you enter it on the site.
Check the company’s Better Business Bureau (BBB) rating
Before you give any personal information to a company, check its Better Business Bureau (BBB) rating. The BBB collects and reports customer reviews, and rates companies on a scale of A+ to F. To find a company’s rating, go to bbb.org, type in the company’s name, and select “Search.” If the company doesn’t have a rating, that’s a red flag.
Research the caller
If you receive a call from someone claiming to be from a technical support team, the best thing you can do is research the company or individual before doing anything else. A quick Google search can often reveal whether or not the caller is legitimate. If you can’t find anything, ask the caller for more information or hang up.
Use a reverse phone lookup
A reverse phone lookup is a great way to find out more about a caller. This service searches public records to find out who owns a phone number. You can then use this information to decide whether or not to take the call.
There are a few differentreverse phone lookup services you can use, but we recommend using NoCallerID. This service is free and easy to use. Simply enter the phone number you want to search, and NoCallerID will return the name and address of the owner.
If the owner’s name and address are not listed, that’s a good sign that the call may be from a scammer. But even if the owner’s information is listed, it’s still important to be careful. Scammers often disguise themselves by using fake names and addresses.
Check social media
One way to research the person calling you is to check their social media If they say they are from a company, look up the company website and find their contact page. Are they listed as an employee? Do they have a profile picture? Are they using a personal email address or a company email address?
You can also do a Google search of the person’s name and see what comes up. Are there any news stories about them? Any red flags? If you’re still not sure, you can always ask them for more information about themselves or their company. A legitimate caller should be able to give you this without any problem.
Verify the caller’s identity
It seems like everyone has a story about getting scammed by a fake tech support person. The scammer will pose as a representative from a well-known company and try to convince you that your computer is infected with a virus. They will then ask you for your credit card information so they can “fix” the problem. Don’t be fooled! There are a few things you can do to protect yourself.
Ask for the caller’s name, department, and extension
When you receive a call from someone claiming to be from tech support, the best way to start is by asking for the caller’s name, department, and extension. This will help you verify the caller’s identity and whether they are actually from the company they claim to be from.
If the caller is unable to provide this information, or if they become agitated when you ask for it, this is a red flag that you may be dealing with a scammer.hang up immediately.
You can also try asking the caller to spell their name and department, as this can trip them up if they are lying. If they hesitate or refuse to answer, again, this is a strong sign that you are dealing with a scammer.
Ask for the physical address of the company
When you receive a call from a company or individual, you can often find out if they are legitimate by asking for their physical address. This is especially useful if you want to verify the caller’s identity but don’t have time to do a thorough search. You can also ask for the name of the person who will be working on your case or project.
Most scammers will avoid giving you a physical address because they know that it would be easy for you to look up online and discover that they are not who they claim to be. If the caller is reluctant to give you an address or puts you on hold for a long time while they “look up” the address, this is another red flag that you may be dealing with a scammer.
Questions show that you’re paying attention and that you care about what’s going on. If a scammer is trying to tell you something that doesn’t make sense, asking questions will trip them up. They may not be able to answer your questions without revealing that they’re trying to scam you.
Ask the caller to explain the problem
Never take the caller’s word for what the problem is. Instead, ask him or her to explain the problem. If the person on the other end of the line can’t explain it to you in a way that makes sense, chances are high that he or she is not legitimate.
Ask the caller to walk you through the solution
A professional tech support scammer will have a canned script and a fake sense of urgency. They’ll want to move quickly and not waste time with you. Asking the caller to walk you through the solution step by step can help you buy some time to assess the situation.
If they are legitimate, they should be able to walk you through the problem and explain what they are doing. If they start to get angry or pushy, that’s a red flag that you may be dealing with a scammer.
You can also ask them specific questions about your technical issue. If they hesitate or can’t give you a straight answer, hang up. A legitimate company will be able to answer your questions without any trouble.
Take your time
Scammers are getting more sophisticated, but there are still ways to outsmart them. The most important thing is to take your time and not rush into anything. A scammer will try to hurry you along so that you don’t have time to think about what you’re doing. They might also try to threaten or intimidate you. Here are seven ways to fool a tech scammer.
Tell the caller you need time to think about it
When you get an unsolicited call from someone claiming to be from tech support, don’t give them any information about yourself. Instead, tell them you need time to think about it and that you’ll call back. This will buy you some time to do some research and figure out if the call is legitimate. If it’s not, chances are the scammer will move on to someone else.
Ask the caller to call back at a later time
When you get that call from an unsolicited caller claiming to be from tech support, don’t immediately engage. Instead, say you’re busy and ask them to call back. This will give you time to do some research.
A legitimate company will have no problem calling you back at a later time. That’s not an option for a scammer who wants to take advantage of your confusion and fear in the moment.
When they call back, you can ask for their name, company, and address. Most scammers will give you fake information or hang up when confronted with these questions. If they stay on the line, that’s when you can start asking more detailed questions about the supposed problem with your computer.
Get a second opinion
No one is immune to scam artists, especially when it comes to technology. These scammers are getting smarter and smarter, using high-tech ways to con people out of their hard-earned money. The best defense against these scams is always a second opinion. Here are seven ways to get a second opinion and avoid being scammed.
Ask a friend or family member for their opinion
If you’re not sure whether a call or pop-up message is from a scammer, ask a friend or family member for their opinion. If they say it’s a scam, don’t interact with the caller or click on any links.
Tech support scams often use similar tactics to try to trick you into giving them remote access to your computer or paying for unnecessary technical support services.
Some telltale signs of a tech support scam include:
-You see a pop-up message or call from a fake Microsoft technician who claims that your computer has a virus or other issue.
-The caller asks you to give them remote access to your computer so they can fix the problem.
-The caller wants you to pay for their services with a gift card.
-You see unsolicited & unexpected pop-up messages or alerts about issues with your computer.These are just some examples of tech support scams. Scammers often change their tactics, so it’s important to be on the lookout for any unexpected calls or messages about your computer.
Contact the company directly
Contact the company directly through their customer service line. If you’re being pressured for personal information or money, hang up and call back to a different number. Find the company’s contact information on their website or through a Google search. Do not use the contact information the scammer provides. They may give you a fake customer service number that goes to their own call center.
You realize you’re being scammed when the “tech support” person on the other end of the line insists your computer is infected and they need remote access to fix it. This “tech support” scam has been going on for years, but it seems like more people are falling for it lately. Here are seven ways to fool the tech scammer and hang up on them.
If you’re still not sure, hang up the phone
If you get a call from someone claiming to be from a tech support company, hang up the phone. Don’t give out any personal information. If you’re still not sure, contact the company yourself to check whether the call is legitimate. Remember, no reputable company will ever cold call you and ask for your personal information. If you get a call like this, hang up and report it to the FTC.